Privacy Policy

1. Introduction

Relflow (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered lead generation and outreach platform.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

  • Account information (name, email address, company details)
  • Payment information (processed securely through our payment providers)
  • Content you create or upload to our platform
  • Communications with our support team
  • Feedback and survey responses

2.2 Information We Collect Automatically

When you use our Service, we automatically collect:

  • Usage data (pages visited, features used, time spent)
  • Device information (IP address, browser type, operating system)
  • Log data (access times, pages viewed, error logs)
  • Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information from:

  • Social media platforms (if you connect your accounts)
  • Business partners and service providers
  • Public databases and directories
  • Lead generation and research tools

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze usage patterns and trends
  • Personalize your experience and deliver relevant content
  • Detect, prevent, and address technical issues
  • Comply with legal obligations

4. AI and Data Processing

Our platform uses artificial intelligence to process and analyze data for lead generation and outreach purposes. This includes:

  • Analyzing prospect information to generate personalized messages
  • Processing company data for research and qualification
  • Training and improving our AI models (using anonymized data)
  • Automating outreach sequences and follow-ups

We ensure that all AI processing complies with applicable data protection laws and our privacy commitments.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our platform, including:

  • Cloud hosting and infrastructure providers
  • Payment processors
  • Email and communication services
  • Analytics and monitoring tools
  • Customer support platforms

We may disclose your information if required by law or in response to:

  • Valid legal requests from government authorities
  • Court orders or subpoenas
  • Protection of our rights, property, or safety
  • Prevention of fraud or security threats

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Employee training on data protection
  • Incident response procedures

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Receive your data in a portable format
  • Restriction: Limit how we process your information
  • Objection: Object to certain types of processing

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Children’s Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@relflow.com
Address: [Your Business Address]
Data Protection Officer: dpo@relflow.com

For users in the European Union, we process your personal information based on:

  • Contract: To provide our services under our Terms of Service
  • Legitimate Interest: To improve our services and prevent fraud
  • Consent: For marketing communications and certain data processing
  • Legal Obligation: To comply with applicable laws and regulations

Last updated: January 1, 2025